Frequently Asked Questions (FAQ)

Ordering and Delivery:

1. How can I place an order at DRVN?

You can easily place an order through our website. Select your desired items, add them to your cart, and follow the steps to complete your checkout.

 

2. What are the shipping options and costs?

Shipping options depend on your location and are displayed during checkout. We offer free shipping on orders within the Netherlands and Belgium.

Please note: at this time, it is only possible to order within the Netherlands and Belgium.

 

3. How can I track my order?

Once your order has been shipped, you will receive a tracking number by email, allowing you to follow the status of your shipment.

 

Returns and Refunds:

4. What is your return policy?

We accept returns within 30 days of receipt, provided the items are unworn and in their original packaging. Please see our returns page for more details.

 

5. How can I return an item?

Contact us by email to request a return. Follow the instructions you receive to ensure a smooth process.

 

Payment and Security:

6. What payment methods does DRVN accept?

We accept payments via iDEAL, credit card, and Apple Pay for a secure and easy checkout.

 

7. Do you offer pay-later options?

At this time, we do not offer pay-later options. However, we are exploring possibilities to add this in the future.

 

Products and Warranty:

8. Does DRVN offer a warranty on products?

We currently do not offer a warranty on our products. Customers can always return items if they are not satisfied, as described in our return policy.

 

9. Are DRVN products suitable for intensive use?

Our products are designed for both sports and leisure, made from high-quality materials for comfort and durability. Please follow the care instructions on the label for best use.

 

About DRVN:

10. How can I contact DRVN customer service?

For questions or comments, you can contact us via email at contact@drvnstore.nl. We aim to respond within 24 hours.

 

11. What should I do if I have a complaint?

Complaints can be submitted via email. We take all complaints seriously and aim to resolve them to your satisfaction.